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1. Parties: Identifies the employer (bank) and employee, including their legal names and addresses
2. Background: Establishes the context of the employment relationship and the bank's business
3. Definitions: Defines key terms used throughout the agreement, including banking-specific terminology
4. Nature of Agreement: Specifies the casual/on-call nature of the bank staff position and engagement process
5. Duration of Employment: Establishes the employment type (casual/on-call) and commencement date
6. Hours of Work: Details the casual nature of work, minimum notice periods, and process for offering/accepting shifts
7. Duties and Responsibilities: Outlines the employee's key responsibilities, reporting lines, and compliance obligations
8. Remuneration: Specifies hourly rate, payment methods, and any applicable allowances or loadings
9. Leave Entitlements: Details holiday pay, sick leave, and other leave entitlements for casual staff
10. Confidentiality: Specifies obligations regarding customer and bank information confidentiality
11. Code of Conduct: Sets out expected behavioral standards and compliance with banking regulations
12. Health and Safety: Outlines workplace safety obligations and procedures
13. Termination: Details circumstances and processes for ending the employment relationship
14. General Provisions: Includes standard clauses on variation, governing law, and entire agreement
1. Training Requirements: Used when specific banking certifications or training are required for the role
2. Performance Standards: Include when setting specific KPIs or performance metrics for the role
3. Remote Work Provisions: Added when the role may involve working from home or remote locations
4. International Travel: Include for roles that may require overseas travel or assignments
5. Commission Structure: Used for roles involving sales or revenue-generating activities
6. Branch Rotation: Include when staff may be required to work across multiple branches
7. After-Hours Support: Added for roles requiring on-call or after-hours availability
8. Social Media Policy: Include when the role involves social media representation of the bank
1. Schedule 1 - Position Description: Detailed description of the role, responsibilities, and requirements
2. Schedule 2 - Remuneration Details: Breakdown of pay rates, including different rates for various shifts/times
3. Schedule 3 - Bank Policies: Key policies including AML/CFT, privacy, and information security
4. Schedule 4 - Code of Banking Practice: Banking industry standards and practices
5. Appendix A - Confidentiality Agreement: Detailed confidentiality obligations and procedures
6. Appendix B - IT Systems Usage Policy: Rules and procedures for using bank IT systems
7. Appendix C - Health and Safety Procedures: Specific workplace safety procedures and requirements
8. Appendix D - Compliance Checklist: Key regulatory compliance requirements and procedures
Banking
Financial Services
Retail Banking
Corporate Banking
Investment Banking
Finance
Professional Services
Financial Technology
Retail Banking
Customer Service
Branch Operations
Cash Management
Front Office Support
Client Services
Branch Administration
Account Services
Banking Operations
Counter Services
Bank Teller
Customer Service Representative
Banking Consultant
Financial Services Officer
Branch Support Officer
Banking Assistant
Cash Handling Officer
Client Services Officer
Banking Operations Officer
Account Services Representative
Relief Teller
Casual Banking Officer
Branch Administrator
Banking Services Specialist
Junior Banking Officer
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