������Ƶ

The Informal Complaint Letter is a widely used document in Saudi Arabia for initiating dispute resolution in a non-confrontational manner. It serves as an initial communication tool for expressing dissatisfaction with products, services, or conduct while respecting Saudi cultural norms and business practices. This document type is particularly relevant when formal legal action is not yet warranted or desired, and typically precedes any escalation to official channels or the Saudi Board of Grievances. The Informal Complaint Letter should incorporate references to relevant consumer rights under Saudi law while maintaining appropriate cultural sensitivity and religious considerations. It is commonly used across various sectors, from retail to professional services, and can be adapted to address different types of grievances while maintaining compliance with Saudi Arabian jurisdiction requirements.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: Current date in appropriate format (Gregorian and Hijri dates may both be included)

3. Recipient's Details: Name, title, department, and address of the person or organization receiving the complaint

4. Subject Line: Clear, concise description of the complaint topic

5. Greeting: Appropriate salutation following Saudi cultural norms

6. Introduction: Brief statement identifying yourself and the purpose of the letter

7. Complaint Details: Clear explanation of the issue, including relevant dates and specific incidents

8. Impact Statement: Description of how the issue has affected you

9. Requested Resolution: Clear statement of what action you're seeking to resolve the complaint

10. Closing Statement: Professional closing with appropriate thank you and expectation of response

11. Signature: Your name and signature