Support Agreements are essential documents used when establishing ongoing support services between providers and customers. These agreements are particularly important in the United States where they must comply with both federal and state-specific regulations. A Support Agreement typically outlines detailed service levels, response times, support procedures, and payment terms. It's commonly used in technology, manufacturing, and service industries where regular maintenance, troubleshooting, or technical assistance is required. The agreement provides clear guidelines for issue resolution, escalation procedures, and performance metrics while protecting both parties' interests through well-defined terms and conditions.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the contracting parties
2. Background: Context and purpose of the support agreement
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of support services to be provided
5. Service Levels: Performance standards and metrics
6. Term and Termination: Duration and conditions for ending the agreement
7. Fees and Payment: Pricing, payment terms, and billing procedures
8. Warranties and Representations: Promises and guarantees made by both parties
9. Limitation of Liability: Caps and exclusions on liability
10. Confidentiality: Protection of confidential information
11. Force Majeure: Provisions for unforeseeable circumstances
12. Governing Law: Jurisdiction and applicable laws
1. Data Protection: Terms governing the handling and protection of personal data
2. Disaster Recovery: Procedures for system failures or emergencies
3. Training: Terms for provided training services
4. Insurance: Required insurance coverage and terms
5. Intellectual Property: Rights and obligations regarding IP
6. Change Control: Process for managing changes to services or agreement
1. Service Level Agreement (SLA): Detailed performance metrics and standards
2. Fee Schedule: Detailed breakdown of costs and charges
3. Support Procedures: Step-by-step support processes and escalation procedures
4. Contact Details: Key contacts for both parties
5. Technical Requirements: Specific technical specifications and requirements
6. Service Hours and Coverage: Detailed schedule of support availability and coverage
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Agreement Letter Between Company And Employee
A U.S.-compliant formal agreement establishing employment terms and conditions between an employer and employee.
find out more
Contract Letter Between Two Parties
A legally binding agreement in letter format that establishes contractual relationships between two parties under U.S. law.
find out more
Agreement For Work To Be Performed
A U.S. legal contract defining terms and conditions for specific work or services to be provided, including scope, payment, and deliverables.
find out more
Enforceable Contract
U.S.-compliant enforceable contract template incorporating all essential elements required under federal and state law.
find out more
White Label Software License
A U.S.-governed agreement allowing companies to license and rebrand software products under their own name.
find out more
Electronic Confidentiality Agreement
A U.S.-compliant agreement protecting confidential information shared electronically between parties, incorporating federal electronic signature and trade secret laws.
find out more
Basic Contract
A standard U.S.-compliant contract template establishing fundamental terms and conditions between parties, suitable for various business relationships.
find out more
Prenuptial Agreement
A U.S. legally binding contract executed before marriage that establishes property and financial rights of spouses in case of divorce or death.
find out more
Agreement Letter Between Two People
A legally binding agreement letter used in the U.S. to document mutual understanding and obligations between two individuals, following American contract law principles.
find out more
Home Contract Agreement
A legally binding agreement under U.S. federal and state laws that documents the terms and conditions for the purchase and sale of residential property.
find out more
Statement Of Agreement
A U.S.-compliant formal document that outlines agreed terms between parties, serving as a legally binding agreement while being more streamlined than a full contract.
find out more
Agreement Between Principal Employer And Contractor
A U.S.-governed contract defining the relationship and terms between a principal employer and independent contractor.
find out more
Business Percentage Agreement
A U.S.-governed agreement establishing percentage-based revenue or profit sharing terms between business parties.
find out more
Rent In Exchange For Services Agreement
A U.S. legal agreement establishing terms for rent-free accommodation in exchange for specified services provided to the property owner.
find out more
Catering Contract
A U.S.-governed agreement between caterers and clients for professional food service provision, covering service terms, pricing, and regulatory compliance.
find out more
White Label Software License Agreement
A US-governed agreement allowing companies to license and rebrand software products under their own brand name.
find out more
Business Cooperation Agreement
A US law-governed agreement establishing terms and conditions for business collaboration between multiple parties, defining rights, obligations, and operational framework.
find out more
Terms Of Business Agreement
A US law-governed agreement establishing core terms and conditions for business-to-business service provision.
find out more
Online Lease Agreement
A U.S.-compliant digital rental contract establishing terms between landlord and tenant for residential property use.
find out more
Business Contract
A U.S.-governed Business Contract establishing terms and conditions for commercial relationships between business entities.
find out more
Yearly Contract Agreement
A US-governed agreement establishing terms and conditions for a twelve-month contractual relationship between parties.
find out more
Working Partner Agreement
A U.S. legal agreement defining the terms and conditions of a working partner's involvement in a business, including ownership rights and operational responsibilities.
find out more
Work For Hire Contract
A U.S.-governed agreement establishing ownership rights of commissioned work under the work-for-hire doctrine.
find out more
Work For Hire Agreement
A U.S.-governed agreement establishing ownership rights and terms for work created by a contractor for a hiring party, under copyright law.
find out more
Work Contract Agreement
A legally binding employment agreement that establishes work terms and conditions between employer and employee, compliant with U.S. federal and state employment laws.
find out more
Work Contract
A legally binding employment agreement that establishes terms and conditions of employment under U.S. federal and state laws.
find out more
Work Agreement
A U.S.-compliant agreement establishing employment terms between employer and employee.
find out more
Wholesaling Houses Contracts
A U.S. legal agreement enabling the transfer of property purchase rights from a wholesaler to an end buyer, subject to federal and state real estate regulations.
find out more
White Label Agreement
A U.S.-governed agreement enabling one company to rebrand and sell another company's products or services under their own brand name.
find out more
Website Development Agreement
A U.S.-compliant legal agreement between a website developer and client establishing terms for website development services, including scope, timeline, and deliverables.
find out more
Website Design Contract
A U.S.-compliant legal agreement between a website designer and client defining the terms of website design services and deliverables.
find out more
Website Contract
A U.S.-governed legal agreement between website developers and clients defining website development terms and obligations.
find out more
Web Development Contract
A U.S.-governed legal agreement between a web developer and client specifying terms for website development services, including scope, deliverables, and rights.
find out more
Web Design Contract
A U.S.-governed legal agreement between a web designer and client specifying terms, deliverables, and rights for website development services.
find out more
Volunteer Contract
A legally binding agreement under U.S. law that establishes terms and conditions between a volunteer and an organization for unpaid service provision.
find out more
Voluntary Service Agreement
A U.S.-governed agreement defining terms and conditions for volunteer services, protecting both the volunteer and the organization.
find out more
Virtual Assistant Contract
A U.S.-compliant legal agreement establishing the terms and conditions between a client and a virtual assistant, governing remote work arrangements and protecting both parties' interests.
find out more
Venue Rental Agreement
A U.S.-compliant legal agreement governing the temporary rental of a venue or facility, establishing terms, conditions, and responsibilities between the venue owner and renter.
find out more
Vendor Services Agreement
A U.S.-governed contract defining the terms and conditions for services provided by a vendor to a client.
find out more
Vendor Contract
A legally binding agreement under U.S. law that governs the relationship between a vendor and purchaser, establishing terms for goods or services provision.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)