������Ƶ

1. Peer Review: Additional feedback from team members, recommended for collaborative environments

2. Customer Feedback Summary: Direct customer testimonials and feedback, useful for customer-facing roles

3. Language Skills Assessment: Evaluation of multiple language capabilities, relevant for multilingual service environments

4. Technical Skills Evaluation: Assessment of system and tool proficiency, important for technology-dependent service roles

5. Cultural Sensitivity Rating: Evaluation of cultural awareness and adaptation, particularly important in UAE's diverse environment

1. Schedule A: Rating Scale Guide: Detailed explanation of the rating system and scoring criteria

2. Schedule B: KPI Calculation Methods: Formulas and methodologies for calculating performance metrics

3. Schedule C: Competency Framework: Detailed descriptions of each competency level and expected behaviors

4. Appendix 1: Development Resources: List of available training programs and development resources

5. Appendix 2: Performance Improvement Plan Template: Standard template for documenting improvement actions when needed