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The Enterprise Subscription Agreement serves as a comprehensive legal framework for businesses providing subscription-based services to enterprise customers in the United Arab Emirates. This document is essential when establishing long-term service relationships involving software, platforms, or other digital services provided on a subscription basis. It addresses key areas required under UAE law, including data protection under Federal Law No. 45 of 2021, electronic transactions under Federal Law No. 1 of 2006, and commercial relationships under Federal Law No. 18 of 1993. The agreement is particularly crucial for technology providers entering into enterprise-level commitments in the UAE market, ensuring compliance with local regulations while protecting both provider and customer interests through detailed service terms, performance standards, and risk allocation provisions.

1. Parties: Identification of the contracting parties including full legal names, registration numbers, and registered addresses

2. Background: Context of the agreement and brief description of the business relationship

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Subscription Services: Detailed description of the services being provided, including scope and access rights

5. Service Levels: Performance standards, availability commitments, and response times

6. Fees and Payment: Pricing, payment terms, invoicing procedures, and late payment consequences

7. Term and Termination: Duration of agreement, renewal terms, and termination rights and procedures

8. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements

9. Provider Obligations: Provider's commitments, service delivery standards, and support services

10. Data Protection and Security: Data handling, security measures, and compliance with UAE data protection laws

11. Intellectual Property Rights: IP ownership, licenses granted, and usage restrictions

12. Confidentiality: Protection of confidential information and trade secrets

13. Warranties and Disclaimers: Service warranties, performance guarantees, and limitation of warranties

14. Limitation of Liability: Liability caps and exclusions compliant with UAE law

15. Force Majeure: Events beyond reasonable control and their impact on obligations

16. Governing Law and Jurisdiction: UAE law as governing law and jurisdiction for disputes

17. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments