The Client Agreement Form serves as a foundational document for establishing professional relationships between service providers and their clients in Austria. This agreement is essential for businesses operating under Austrian jurisdiction who need to formalize their client relationships in compliance with local laws and regulations. The document addresses key aspects required by Austrian law, including service scope, payment terms, liability provisions, and data protection requirements. It is structured to comply with the Austrian Civil Code (ABGB), Consumer Protection Act (KSchG), and other relevant legislation, making it suitable for both business-to-business (B2B) and business-to-consumer (B2C) relationships. The Client Agreement Form should be customized based on the specific services being offered while maintaining its core legal compliance elements.
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1. Parties: Identification and details of the contracting parties, including full legal names, addresses, and registration numbers where applicable
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided under the agreement
5. Term and Termination: Duration of the agreement and conditions for termination
6. Fees and Payment Terms: Pricing structure, payment schedule, and payment methods
7. Obligations of Service Provider: Key responsibilities and commitments of the service provider
8. Client Responsibilities: Key responsibilities and commitments of the client
9. Confidentiality: Provisions regarding the handling of confidential information
10. Data Protection: GDPR compliance and data handling procedures
11. Liability and Indemnification: Limitations of liability and indemnification provisions
12. Force Majeure: Provisions for unforeseeable circumstances preventing contract fulfillment
13. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction for disputes
14. General Provisions: Miscellaneous legal provisions including severability and entire agreement clauses
1. Intellectual Property Rights: Required when services involve creation or use of intellectual property
2. Service Levels: Include when specific performance metrics or service levels need to be maintained
3. Insurance: Required when specific insurance coverage needs to be maintained by either party
4. Compliance with Laws: Include when specific regulatory compliance requirements apply to the services
5. Audit Rights: Include when client requires right to audit service provider's operations
6. Personnel Requirements: Include when specific qualifications or security clearances are required
7. Subcontracting: Required when service provider may need to subcontract certain services
8. Change Control: Include when formal process for changes to services is required
1. Schedule 1 - Service Description: Detailed specification of services to be provided
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees and payment structure
3. Schedule 3 - Service Levels: Detailed service level agreements and performance metrics
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and conditions
5. Schedule 5 - Contact Details: Key contacts and escalation procedures
6. Appendix A - Technical Requirements: Technical specifications and requirements for service delivery
7. Appendix B - Security Requirements: Information security requirements and procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Consulting
Information Technology
Financial Services
Legal Services
Business Services
Marketing and Advertising
Healthcare Services
Engineering Services
Education and Training
Real Estate Services
Management Consulting
Relevant Teams
Legal
Compliance
Business Development
Sales
Client Services
Operations
Account Management
Contract Administration
Risk Management
Corporate Affairs
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Account Executive
Client Services Manager
Compliance Officer
Operations Manager
Project Manager
Sales Director
Managing Director
Chief Executive Officer
Chief Legal Officer
Business Manager
Relationship Manager
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