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1. Parties: Identification of the warehouse service provider and the customer
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Services: Detailed description of the warehouse services to be provided
5. Service Levels: Specific performance standards and metrics for service delivery
6. Operating Procedures: Standard procedures for receiving, storing, and dispatching goods
7. Performance Monitoring: Methods and frequency of performance measurement and reporting
8. Charges and Payment: Pricing structure, payment terms, and invoicing procedures
9. Customer Obligations: Requirements and responsibilities of the customer
10. Liability and Insurance: Allocation of risk, liability limits, and insurance requirements
11. Term and Termination: Duration of agreement and circumstances for termination
12. Force Majeure: Provisions for handling events beyond parties' reasonable control
13. Confidentiality: Protection of confidential information and trade secrets
14. Dispute Resolution: Procedures for resolving disputes between parties
15. General Provisions: Standard boilerplate clauses including governing law, notices, and amendments
1. Dangerous Goods Handling: Special procedures for handling dangerous goods, required if such goods are part of the storage scope
2. Temperature Control: Requirements for temperature-controlled storage, needed for perishable or temperature-sensitive goods
3. Security Requirements: Enhanced security measures for high-value goods or sensitive items
4. Customs and Export Compliance: Procedures for handling international shipments, required for cross-border operations
5. Value-Added Services: Additional services such as packaging, labeling, or inventory management
6. Business Continuity: Disaster recovery and business continuity procedures, important for critical storage needs
7. Environmental Compliance: Special environmental requirements and certifications
8. Data Protection: Specific data handling and protection requirements, necessary if personal data is processed
1. Schedule 1 - Service Level Specifications: Detailed metrics and KPIs for measuring service performance
2. Schedule 2 - Pricing and Fee Structure: Detailed breakdown of all charges, fees, and payment terms
3. Schedule 3 - Warehouse Facilities: Description and specifications of the warehouse facilities
4. Schedule 4 - Operating Hours and Contact Details: Operational times and key contact information for both parties
5. Schedule 5 - Goods Handling Procedures: Detailed procedures for handling different types of goods
6. Schedule 6 - Reporting Requirements: Ƶ and specifications for regular performance reports
7. Schedule 7 - Insurance Requirements: Detailed insurance specifications and coverage requirements
8. Appendix A - Form of Service Request: Standard form for requesting warehouse services
9. Appendix B - Incident Report Template: Standard form for reporting incidents or damages
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