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The Complaint Letter For Delay In Service is a crucial document used when a service provider fails to deliver services within agreed-upon timeframes in Indonesia. This document is essential for formally addressing service delays and seeking resolution under Indonesian consumer protection laws, particularly Law No. 8 of 1999 (UUPK). It serves as an official record of the complaint and can be used in further legal proceedings if necessary. The letter should detail the specific nature of the delay, reference any service agreements or promises made, document the impact of the delay, and clearly state the desired resolution. It's particularly important in the Indonesian business context, where formal written communication is often required for dispute resolution and legal compliance. The document can be used by both individual consumers and businesses, and its format should follow Indonesian business correspondence standards while incorporating all necessary elements for a valid complaint under local regulations.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Recipient's Details: Name, title, department, and complete address of the service provider

3. Date: Current date of writing the complaint letter

4. Subject Line: Clear indication that this is a formal complaint regarding service delay

5. Service Agreement Reference: Details of the service agreement, including contract numbers, customer ID, or relevant reference numbers

6. Description of Service Delay: Detailed explanation of the service delay, including specific dates and timeline of events

7. Impact Statement: Description of how the delay has affected you or your business

8. Previous Communications: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what resolution or remedy you are seeking

10. Closing Statement: Professional closing with deadline for expected response