The Customer Agreement serves as the primary legal framework governing the relationship between businesses and their customers in the Netherlands. This document is essential for any business providing goods or services to consumers in the Dutch market, ensuring compliance with both the Dutch Civil Code and European Union consumer protection regulations. It should be used when establishing new customer relationships or updating existing terms to reflect current legal requirements. The agreement typically includes detailed provisions on service delivery, payment terms, customer rights (including statutory cooling-off periods), data protection compliance, and dispute resolution mechanisms. Special attention is given to ensuring transparency and fairness in line with Dutch consumer protection laws, while also incorporating necessary GDPR compliance measures for personal data handling.
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1. Parties: Identification of the business and customer, including full legal names and addresses
2. Background: Brief context of the agreement and its purpose
3. Definitions: Clear explanations of key terms used throughout the agreement
4. Services: Detailed description of the services or products being provided
5. Duration and Commencement: Term of the agreement and when it becomes effective
6. Payment Terms: Pricing, payment methods, timing, and billing procedures
7. Customer Obligations: Customer's responsibilities and commitments under the agreement
8. Provider Obligations: Provider's commitments, service levels, and quality standards
9. Data Protection: GDPR compliance measures and data handling procedures
10. Intellectual Property: Ownership and usage rights of any intellectual property
11. Liability and Indemnification: Limitations of liability and indemnification provisions compliant with Dutch law
12. Termination: Conditions for ending the agreement and consequences of termination
13. Governing Law and Jurisdiction: Specification of Dutch law application and jurisdiction
14. General Provisions: Standard clauses including severability, entire agreement, and amendments
1. Service Level Agreement: Detailed service performance metrics and standards, used when providing technical or ongoing services
2. Warranty: Product or service warranty terms, included when selling physical products
3. Installation and Implementation: Procedures for setup and deployment, relevant for technical products or services
4. Training and Support: Details of customer training and ongoing support, included for complex products or services
5. Insurance: Insurance requirements and coverage details, relevant for high-risk services or products
6. Confidentiality: Detailed confidentiality obligations, included when sharing sensitive business information
7. Force Majeure: Provisions for unforeseen circumstances, particularly relevant for long-term service agreements
8. Assignment: Rules about transferring rights under the agreement, relevant for larger commercial relationships
1. Service Specification: Detailed technical specifications of services or products
2. Price List: Detailed pricing information, including any tiered pricing or optional extras
3. Service Levels: Specific performance metrics and service level commitments
4. Data Processing Agreement: Detailed GDPR-compliant data processing terms and procedures
5. Acceptable Use Policy: Rules and guidelines for proper use of services or products
6. Support Services Description: Details of support services, including contact methods and response times
7. Change Control Procedure: Process for managing changes to services or agreement terms
Authors
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Software and Technology
Professional Services
Financial Services
Telecommunications
Healthcare
Education
Hospitality
Manufacturing
Consumer Goods
Digital Services
Consulting
Entertainment
Utilities
Relevant Teams
Legal
Commercial
Customer Service
Compliance
Sales
Operations
Risk Management
Business Development
Product Management
Customer Experience
Account Management
Relevant Roles
Legal Counsel
Commercial Director
Customer Service Manager
Compliance Officer
Business Development Manager
Sales Director
Contract Manager
Risk Manager
Operations Manager
Product Manager
Account Manager
General Manager
Chief Executive Officer
Chief Legal Officer
Chief Commercial Officer
Customer Experience Director
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