This Software Maintenance Agreement template is designed for use under Dutch law when establishing a formal relationship between a software provider and a customer for ongoing software maintenance services. It should be used after the initial software license or purchase agreement is in place, or alongside it, when continuous maintenance and support services are required. The agreement covers essential aspects such as service scope, response times, update procedures, and fee structures, while ensuring compliance with Dutch legal requirements including the Burgerlijk Wetboek and GDPR/AVG regulations. This document is particularly important in enterprise software deployments where system reliability and continuous support are critical for business operations. It includes provisions for service levels, escalation procedures, and performance metrics, making it suitable for both straightforward maintenance arrangements and complex enterprise software support scenarios.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and customer, including full legal names and registered addresses
2. Background: Context of the agreement, including reference to any related software license or purchase agreements
3. Definitions: Definitions of key terms used throughout the agreement, including technical terminology
4. Scope of Services: Detailed description of maintenance services to be provided, including updates, patches, and bug fixes
5. Service Provider Obligations: Key responsibilities and commitments of the maintenance provider
6. Customer Obligations: Customer's responsibilities, including providing access, information, and maintaining supported environment
7. Service Levels: Response times, resolution times, and service availability commitments
8. Fees and Payment: Maintenance fees, payment terms, and any additional charges
9. Term and Termination: Duration of the agreement, renewal terms, and termination rights
10. Intellectual Property Rights: ownership and licensing of any modifications or updates
11. Confidentiality: Protection of confidential information exchanged during maintenance activities
12. Data Protection: GDPR compliance and data processing terms
13. Liability and Indemnification: Limitations of liability and indemnification obligations
14. Force Majeure: Provisions for circumstances beyond reasonable control
15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Change Control: Procedures for requesting and implementing changes to the maintenance services scope
2. Disaster Recovery: Include when maintenance includes backup and recovery services
3. Security Requirements: Specific security measures and compliance requirements, particularly relevant for sensitive industries
4. Training Services: Include when the provider offers training on updates or new features
5. Transition Services: Include when specific provisions are needed for transition at the start or end of the agreement
6. Third-Party Software: Include when maintenance involves third-party software components
7. Hardware Maintenance: Include when hardware maintenance is part of the service scope
8. Service Credits: Include when financial penalties apply for missing service levels
1. Schedule 1 - Service Level Agreement: Detailed service levels, measurement methods, and reporting requirements
2. Schedule 2 - Maintenance Services Description: Detailed technical description of maintenance services and procedures
3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including any variable charges
4. Schedule 4 - Supported Software: List of software versions and components covered by maintenance
5. Schedule 5 - Contact Details and Escalation Procedure: Key contacts and escalation hierarchy for both parties
6. Schedule 6 - Service Level Credits: Calculation and application of service credits for missed SLAs
7. Appendix A - Technical Environment Requirements: Specifications for the supported technical environment
8. Appendix B - Change Request Template: Standard form for requesting changes to maintenance services
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Manufacturing
Retail
Professional Services
Telecommunications
Education
Government
Transportation
Energy
Media and Entertainment
Insurance
Banking
Relevant Teams
Legal
Information Technology
Procurement
Operations
Software Development
Service Delivery
Compliance
Risk Management
Vendor Management
Technical Support
Contract Administration
Information Security
Relevant Roles
Chief Information Officer
IT Director
Software Development Manager
Legal Counsel
Procurement Manager
Contract Manager
IT Service Manager
Chief Technology Officer
Software Support Manager
Technical Account Manager
Operations Director
Risk Manager
Compliance Officer
Service Delivery Manager
IT Infrastructure Manager
Find the exact document you need
Non Binding Contract
A Dutch law-governed non-binding contract outlining parties' intentions and proposed terms for future cooperation without creating legal obligations.
find out more
Non Binding Agreement
Dutch law Non-Binding Agreement template for formalizing preliminary understandings without creating legal obligations.
find out more
Non Compete Form
A Dutch law-governed agreement that restricts an employee's post-employment competitive activities, subject to Article 7:653 of the Dutch Civil Code.
find out more
Bilateral Contract (Real Estate)
Dutch law-governed bilateral real estate contract for property transactions in the Netherlands, including mandatory notarial requirements and transfer conditions.
find out more
Assignment In (Real Estate)
Dutch law-governed agreement for real estate assignment arrangements, defining property management rights and responsibilities.
find out more
Videography Contract
Dutch law-governed agreement for professional videography services, outlining service terms, deliverables, and rights management.
find out more
Subscription Agreement
Dutch law-governed agreement establishing terms for recurring service provision, including subscription terms, payment obligations, and service levels.
find out more
Production Contract
Dutch law-governed agreement establishing terms and conditions for manufacturing services, including production requirements, quality standards, and compliance obligations.
find out more
Novation Agreement (Real Estate)
A Dutch law novation agreement for transferring rights and obligations in real estate transactions, complying with Dutch Civil Code and Land Registry requirements.
find out more
Labor Contract
A Dutch-law governed employment agreement establishing the terms and conditions of employment between employer and employee in the Netherlands.
find out more
Franchise Agreement
Dutch law-governed agreement establishing a franchise relationship, compliant with the Wet franchise, detailing operational rights, obligations, and commercial terms between franchisor and franchisee.
find out more
Common Agreement
A Dutch law-governed Common Agreement template providing a standardized framework for business relationships in the Netherlands.
find out more
Business To Business Contract
Dutch law-governed B2B contract template for establishing commercial relationships between business entities, compliant with the Burgerlijk Wetboek.
find out more
Barter Agreement
A Dutch law-governed agreement for the direct exchange of goods and/or services between parties without primary monetary consideration.
find out more
Master Contract
A Dutch law-governed framework agreement establishing general terms and conditions for future specific agreements between parties.
find out more
Notarial Contract
A formal legal document authenticated by a Dutch civil law notary, carrying special legal weight under Netherlands law and mandatory for certain transactions.
find out more
Engagement Contract
A Dutch law-governed contract establishing terms and conditions for professional services or consultancy relationships, compliant with Dutch Civil Code and relevant legislation.
find out more
Side Agreement
A supplementary contract under Dutch law that modifies or adds to a main agreement's terms while maintaining separate status.
find out more
Novation Contract
A Dutch law-governed agreement that transfers contractual rights and obligations from one party to another, creating a new contract while terminating the original.
find out more
Formal Agreement
A Dutch law-governed Formal Agreement establishing legally binding obligations between parties, structured according to Dutch Civil Code requirements.
find out more
Amended Contract
A Dutch law-governed document that formally modifies specific terms and conditions of an existing contract while maintaining other original terms.
find out more
Tooling Agreement
Dutch law agreement governing the terms for industrial tooling supply, use, and maintenance between manufacturing parties.
find out more
Representation Agreement
A Dutch law-governed agreement establishing the terms and conditions under which a representative is authorized to act on behalf of a principal.
find out more
Notary Rent Agreement
A formal rental agreement authenticated by a Dutch civil law notary, providing enhanced legal security and compliance with Dutch rental law.
find out more
Model Tenancy Agreement
A standardized residential lease agreement template compliant with Dutch housing law, establishing terms between landlord and tenant.
find out more
Common Terms Agreement
Dutch law-governed framework agreement establishing standard terms and conditions for syndicated lending arrangements and related finance documents.
find out more
Divorce Contract
A Dutch law-governed agreement that sets out the terms and conditions for divorce, including asset division, maintenance, and related arrangements.
find out more
Vending Machine Contract
Dutch law-governed contract template for vending machine installation and operation, covering operational, financial, and compliance requirements.
find out more
Employee Accommodation Agreement
A Dutch law agreement governing employer-provided accommodation to employees, addressing both housing and employment aspects of the arrangement.
find out more
Contra Agreement
A Dutch law-governed agreement establishing reciprocal obligations between business parties, outlining mutual responsibilities and commercial terms.
find out more
Key Agreement For Employees
A Dutch law-governed agreement establishing terms and conditions for employee key access and management of company facilities and secure areas.
find out more
Education Agreement With Employer
Dutch law agreement governing employer-sponsored education, including terms for study support and repayment conditions.
find out more
Bike Sale Agreement
Dutch law-governed agreement for bicycle sales, covering product specifications, warranties, and ownership transfer in compliance with Dutch consumer protection laws.
find out more
Umbrella Agreement
A Dutch law master agreement establishing framework terms for future specific agreements between parties.
find out more
Master Service Agreement
A Dutch law-governed framework agreement establishing core terms for ongoing service relationships between service providers and customers.
find out more
White Label Agreement
A Dutch law contract governing the manufacture/provision of products/services to be rebranded and sold under another party's brand name.
find out more
Volunteer Contract
A Dutch law-governed agreement establishing the relationship between an organization and a volunteer, outlining rights, responsibilities, and reimbursement terms.
find out more
Vendor Contract
Dutch law-governed vendor contract establishing terms and conditions for supplier relationships.
find out more
Vendor Agreement
Dutch law-governed agreement establishing terms and conditions between a company and its vendor for the supply of goods or services.
find out more
Variation Agreement
A Dutch law-governed document that formally modifies specific terms of an existing agreement while maintaining other original terms.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)