The Client Agreement Contract serves as a fundamental legal instrument for establishing professional relationships in the Indonesian business environment. This document is essential when any service provider, whether local or foreign, wishes to formalize their business relationship with clients in Indonesia. The agreement must comply with Indonesian law, particularly the Civil Code (KUHPerdata) and Law No. 24 of 2009 regarding language requirements. It typically includes detailed provisions about service scope, payment terms, intellectual property rights, confidentiality obligations, and dispute resolution mechanisms. The document is particularly important for protecting both parties' interests and ensuring clarity in their business relationship, while adhering to local regulatory requirements and business practices.
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1. Parties: Identification of the service provider and client, including their complete legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided by the service provider
5. Term and Termination: Duration of the agreement and conditions for termination
6. Fees and Payment Terms: Pricing structure, payment schedule, and payment methods
7. Rights and Obligations: Detailed responsibilities and obligations of both parties
8. Confidentiality: Provisions regarding the handling and protection of confidential information
9. Intellectual Property: Ownership and usage rights of intellectual property
10. Limitation of Liability: Extent and limitations of each party's liability
11. Force Majeure: Provisions for unforeseen circumstances preventing contract performance
12. Governing Law and Dispute Resolution: Applicable law and methods for resolving disputes
13. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Data Protection: Required if personal data processing is involved in the services
2. Service Levels: Include when specific performance metrics and standards need to be maintained
3. Compliance with Anti-Corruption Laws: Required for high-value contracts or government-related services
4. Insurance: Include when specific insurance coverage is required for the services
5. Non-Competition: Include when protecting against competitive activities is necessary
6. Change Control: Required for contracts where scope or specifications may need future modification
7. Subcontracting: Include when the service provider may need to engage subcontractors
8. Export Control: Required if services involve international data or product transfers
1. Schedule 1 - Service Description: Detailed specifications of services to be provided
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements
4. Schedule 4 - Key Personnel: List of key team members and their roles
5. Appendix A - Data Processing Terms: Detailed terms for handling personal data if applicable
6. Appendix B - Security Requirements: Security protocols and requirements for service delivery
7. Appendix C - Change Request Form: Standard form for requesting changes to services or terms
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Information Technology
Consulting
Financial Services
Legal Services
Marketing and Advertising
Healthcare
Education and Training
Manufacturing
Real Estate
Construction
Business Process Outsourcing
Engineering Services
Media and Entertainment
Relevant Teams
Legal
Commercial
Business Development
Sales
Operations
Procurement
Compliance
Risk Management
Finance
Client Services
Project Management
Account Management
Relevant Roles
Legal Counsel
Contract Manager
Business Development Manager
Chief Executive Officer
Chief Operating Officer
Commercial Director
Project Manager
Account Manager
Sales Director
Procurement Manager
Compliance Officer
Risk Manager
General Manager
Operations Manager
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