The Maintenance Contract is a crucial legal document used when establishing a formal relationship between a maintenance service provider and a client in Indonesia. This agreement is essential for businesses requiring regular maintenance services for their facilities, equipment, or infrastructure. The contract, governed by Indonesian law including the Civil Code (Kitab Undang-undang Hukum Perdata) and relevant regulations, details the scope of maintenance services, service intervals, quality standards, and compliance requirements. It is particularly important for ensuring clear understanding of responsibilities, risk allocation, and service expectations while maintaining compliance with Indonesian safety and labor regulations. The document includes specific provisions for both preventive and corrective maintenance, emergency response procedures, and reporting requirements, making it suitable for various industrial and commercial applications.
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1. Parties: Identification of the service provider and the client, including their full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of maintenance services to be provided
5. Term and Renewal: Duration of the contract and conditions for renewal
6. Service Provider's Obligations: Detailed responsibilities and commitments of the maintenance service provider
7. Client's Obligations: Responsibilities of the client, including access, information provision, and cooperation
8. Maintenance Schedule: Frequency and timing of maintenance services
9. Fees and Payment Terms: Pricing, payment schedule, and payment methods
10. Health and Safety: Safety protocols and compliance with Indonesian health and safety regulations
11. Insurance and Liability: Insurance requirements and allocation of risks between parties
12. Termination: Conditions and procedures for contract termination
13. Force Majeure: Provisions for unforeseen circumstances affecting contract performance
14. Dispute Resolution: Procedures for resolving disputes under Indonesian law
15. Governing Law: Specification of Indonesian law as governing law
16. Notices: Methods and addresses for formal communications between parties
1. Emergency Services: Include when 24/7 emergency maintenance services are part of the agreement
2. Spare Parts: Include when the contract includes provision or management of spare parts
3. Performance Metrics: Include when specific service levels or KPIs are required
4. Subcontracting: Include when the service provider may need to subcontract certain services
5. Intellectual Property: Include when maintenance involves proprietary systems or technology
6. Environmental Compliance: Include when maintenance activities have environmental implications
7. Training: Include when the service provider must provide training to client's staff
8. Warranty: Include when specific warranties for maintenance work are provided
1. Schedule 1 - Equipment List: Detailed list of equipment or assets covered by the maintenance contract
2. Schedule 2 - Service Specifications: Detailed technical specifications of maintenance services
3. Schedule 3 - Pricing Schedule: Detailed breakdown of fees, rates, and charges
4. Schedule 4 - Maintenance Checklist: Specific tasks to be performed during maintenance visits
5. Schedule 5 - Contact Details: Key personnel and emergency contact information
6. Schedule 6 - Performance Standards: Specific metrics and standards for service delivery
7. Appendix A - Site Access Procedures: Procedures for accessing client premises
8. Appendix B - Reporting Ƶ: Standard forms for maintenance reports and documentation
Authors
Relevant legal definitions
Clauses
Relevant Industries
Manufacturing
Commercial Real Estate
Industrial
Healthcare
Hospitality
Education
Data Centers
Retail
Transportation
Infrastructure
Energy
Telecommunications
Mining
Agriculture
Relevant Teams
Operations
Facilities Management
Engineering
Procurement
Legal
Maintenance
Quality Assurance
Health & Safety
Risk Management
Contract Administration
Technical Services
Asset Management
Relevant Roles
Facility Manager
Operations Director
Maintenance Supervisor
Property Manager
Technical Director
Procurement Manager
Contract Manager
Chief Operating Officer
Engineering Manager
Asset Manager
Maintenance Technician
Health and Safety Officer
Quality Assurance Manager
Building Services Manager
Legal Counsel
Risk Manager
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