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The Collection Letter To Customer is a formal document used when a business needs to recover outstanding payments from customers in Austria. It serves as an official payment request and potential precursor to legal action, incorporating requirements from Austrian civil law, consumer protection regulations, and debt collection practices. The document is typically used after initial payment reminders have been unsuccessful and represents a more formal escalation in the debt collection process. It must include specific elements required by Austrian law, such as detailed payment information, applicable interest rates, and payment deadlines, while maintaining compliance with consumer protection and data privacy regulations. The letter can be used independently or as part of a structured debt collection process, potentially preceding legal proceedings if payment is not received.

1. Sender Details: Complete company information including business name, address, registration number, and contact details as required by Austrian business law

2. Recipient Details: Customer's full name and address, including any reference or customer numbers

3. Date and Reference: Current date and any relevant reference numbers for the debt collection

4. Subject Line: Clear indication that this is a collection notice (Mahnung/Zahlungserinnerung)

5. Outstanding Amount: Detailed breakdown of the principal debt amount, including invoice numbers and dates

6. Payment History: Brief summary of previous payment requests and reminders

7. Payment Instructions: Clear payment deadline, account details, and payment reference information

8. Legal Notice: Statement of legal consequences if payment is not received by the deadline

9. Closing: Professional closing statement with contact information for questions or disputes